Whatfix’s new digital adoption report reveals alarming barriers negatively impacting the digital workplace

78% of software users said they lack the expertise to use the digital tools needed for their work

SAN JOSE, CA. , December 13, 2022 /PRNewswire/ — What to fix, the leader in digital adoption platforms (DAPs), today released a new report with survey data revealing that 78% of software users lack the training and specialist knowledge needed to use applications. required in their work. Additionally, a third of respondents said they only received one hour of training and onboarding when using new software. The survey of software end users revealed a growing digital skills gap, SaaS overload, and fractured software experiences that are hurting employee productivity in digital workplaces.

The latest data from Whatfix highlights the business challenges created by poor digital adoption practices and the growing importance of end-user training and self-service support to adapt to changing locations. increasingly digital work. In the survey of more than 1,110 software users, 93% of respondents said they use at least three software applications to do their job effectively, while 50% said they need at least six.

With each application having a different user experience (UX) and associated learning curve, software users reported losing 26% of their productivity due to SaaS overload and fractured software experiences. Considering the volume of different software tools used in businesses today, 84% of software users said they don’t know how to use all the software features and workflows they are supposed to use. Alarmingly, 78% of respondents also said they had difficulty simply locating software training and help documentation.

“Enterprise software, SaaS applications, and the digital tools ubiquitous in businesses today are great enablers of innovation, productivity, and success. However, there is an inherent weakness in deploying these tools together and a scale that becomes more pronounced if software users lack the digital dexterity to learn how to use it to its full potential,” said Khadim Batti, CEO and Co-Founder, Whatfix. “The pandemic and resulting digital transformation efforts have thrust these tools into the hands of software users, but businesses must also seek to maximize their investments to reap real benefits. Putting software users first and technology second is key to helping employees adapt to this new way of working.”

In response to the challenges created by inadequate training and performance support seen in businesses today, Whatfix highlights several key trends to help organizations improve their digital adoption practices:

Provide integrated app experiences

85% of software users rely on multiple applications to accomplish their daily tasks and workflows. Consequently, they have to deal with multiple complex product interfaces and learning curves. Create integrated and consistent app experiences using a digital adoption platform seamlessly connects these workflows, providing a complete end-to-end experience for users.

Create inclusive software experiences

51% of software users surveyed said their company does not provide role-based onboarding and training when implementing new software. Adopting inclusive software experiences can address the needs and preferences for personalized user interfaces and role-based experiences that allow them to be more effective in their work.

Focus on outcome-based adoption strategies

31% of software users said they received an hour or less of training for the applications they use every day. To improve the effectiveness of this training, digital adoption strategies should adapt and extend their user onboarding, continuous learning, and self-service support experiences to fit a variety of use cases. based on outcomes, needs, and roles that empower each unique user or customer with the learning and support streams they need to get the most out of their software stack.

The Whatfix Digital Adoption Trends 2023 report was compiled using survey data from over 1,100 software users worldwide. To download the full report and learn more about Whatfix, Click here.

About Whatfix

Whatfix empowers anyone, anywhere to have scalable success with the technology they use every day, gain greater knowledge, expand their capabilities, and unleash their productivity and that of their organization. Whatfix’s Digital Adoption Platform (DAP) integrates seamlessly with apps to empower users, by providing contextual insights and guidance, to immediately augment individual capabilities and collectively amplify productivity. The organization has six offices around the world in the United States, IndiaUK, Germanyand Australia, and works with Fortune 500 companies around the world. whatfix raised $140 million to date, and is backed by renowned investors including Softbank Vision Fund 2, Sequoia Capital India and Cisco Investments. For more information, visit the Whatfix website.

Media Contact
Dex Polizzi
Lumina Communications for Whatfix
[email protected]


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