Student Experience Business Analyst job at UNIVERSITY OF SOUTHAMPTON

Liaison officer

Location: Campus Highfield
Salary: £32,348 to £39,745 per year
Full-time CDD (12 months)
Closing Date: Thursday, December 22, 2022
Date of interview: be confirmed
Reference: 2097222AJ

Student and Education Services

We have an immediate and exciting opportunity to be part of our team in the Student Services and Education Division at the University of Southampton. Student and Education Services is responsible for the delivery of all elements of the student experience with respect to student administration, support and co-curricular and co-curricular arrangements for students at the University. This is a fantastic opportunity to join the team as we seek to deliver on our ambition to deliver a top-notch student experience aligned with our new university strategy.

We are looking for someone with excellent business analytics to contribute to the success of the University’s project to develop online/distance learning. You will provide high quality business analytics support, with a particular focus on the student journey, and adapting our administration and student welfare services to accommodate new partners and models.

You will take a consultative approach, using expert facilitation skills to work with stakeholders to explore challenges and possible solutions. You will share findings and make recommendations, supporting the development of innovative and sustainable service delivery.

You will support system development work by contributing user requirements and functional specifications, enabling the adaptation of student administration and student welfare services to meet the needs of the e-learning project/at distance.

You will have knowledge of key issues that affect the student experience, have cross-cultural sensitivity and sensitivity, and be comfortable working in a matrix management structure, accountable both within the project and within the service.

You will need to be organized, enjoy working at the pace of a deadline-sensitive workload, and be comfortable with complexity and uncertainty. You must have effective teamwork, communication and interpersonal skills.

If you would like to discuss the role, please contact Zoë Heathcote,

We are proactive in promoting a culture of inclusion, respect and equal opportunity. We select applicants based on merit and ability and aspire to thrive in the diversity of our workforce. We welcome applications from all candidates interested in the role and from those who are committed to helping us create an inclusive work environment. We encourage applications from candidates from Black, Asian and minority ethnic communities, people who identify as LGBTQ+ and people with disabilities.

You must submit your completed online application form to The deadline for applications will be midnight on the closing date listed above. If you need help, please call Jane Sturgeon (recruitment team) on +44 (0)23 8059 2750 or email Please quote reference 2097222AJ on all correspondence.

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