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Serco selected by the Government of Ontario to help connect job seekers and employers

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Toronto, Ontario, Canada, Sept. 22, 2022 (GLOBE NEWSWIRE) — Serco Canada Inc. (Serco), leader of a consortium with Deloitte Canada and Thrive Career Wellness, is pleased to announce that it has been selected by the Government of Ontario to create a new employment services delivery model for the Kingston-Pembroke watershed as part of the province’s Employment Services Transformation (EST) agenda. This program, which is overseen by the Ministry of Labour, Immigration, Training and Skills Development, aims to help job seekers develop their skills and match them with employment opportunities that lead on meaningful long-term careers.

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Beginning in September 2022, Serco will set out to establish a presence in the Kingston-Pembroke catchment area, working closely with the community and key stakeholders to build on the employment service delivery network to improve employment and related outcomes for individuals and employers in the community.

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EST Ontario was created to support the government’s vision to create an employment services system that is locally responsive and community-driven, results-driven, client-focused and provides pathways simplified and effective for people to find sustainable employment.

In support of EST, the Serco-led consortium will manage all employment services in Kingston-Pembroke, including the introduction of a new digital service delivery tool that allows local job seekers to virtually manage their job search, discover and find local employers. Working in partnership with local nonprofits and employability providers, the program:

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  • Provide employment services to job seekers and businesses
  • Assess job seeker needs and labor market barriers
  • Assist in the development of new skills and identify transferable skills of job seekers to access more sustainable long-term employment

“Serco is honored to have been selected as the Service System Manager to support the Employment Services Transformation Initiative,” said Natasha McLean, Managing Director, Serco Canada. “We understand the economic potential of the Kingston-Pembroke area and are excited to help people who need help finding long-term, sustainable employment to participate in this opportunity. Our team is excited to work with our partners, local service providers, municipalities and Kingston-Pembroke communities to develop a streamlined path to meaningful long-term careers and we look forward to all the success we can achieve together. .

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Serco will achieve these goals with the support of an experienced team from Deloitte, Canada’s largest social and human services transformation practice, and Thrive Career Wellness, a cutting-edge, Ontario-built technology innovator that specializes in providing digital career transition tools to support job seekers. and connect employers. Serco also partners with not-for-profit organizations that are recognized leaders in employability services: Corbrook Awakening Abilities, an organization that provides support for adults and youth with disabilities; the Canadian Council on Rehabilitation and Work (CCRW), a national non-profit organization that promotes and supports meaningful and equitable employment for people with disabilities; and Springboard Services, an organization that helps at-risk and vulnerable youth through critical life transitions.

About Serco Canada Inc..: With more than 1,300 people in 100 offices in four provinces: Newfoundland and Labrador, Ontario, Saskatchewan and British Columbia, Serco Canada supports federal and provincial governments with a range of services that include defence, ship design, licensing, staffing, air traffic control and space initiatives. Serco Canada is part of Serco North America, a division of Serco Group plc, a global company with more than 50,000 employees worldwide. Learn more at




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